The QUBTRIX team was looking for a way to automate responses to frequently asked customer questions without involving the support team. The challenge was to build an effective system capable of answering queries based on the company’s existing documentation and internal data. A key objective was to evaluate the efficiency of the Retrieval-Augmented Generation (RAG) approach, while leveraging AWS infrastructure to enable fast deployment, low maintenance costs, and future scalability.
Our client is a public administration entity. In response to the ongoing digitalization of document management and the execution of administrative processes, the client utilizes an electronic document management system (EZD). The goal of implementing this solution was to enhance the efficiency of system users’ workflows in a rapidly evolving and dynamic environment.